Customer Service
Returns and Exchanges
Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in the original condition along with packaging (tags, warranty information, instructions, box, etc.)
We will not except returned clothing if it has been washed or tags have been removed.
We issue store credit-exchange only on all returns. No refunds. A 20% restocking fee may apply on special and/or large orders.
No returns on used items and cannot be returned for exchange or credit.
We will not refund the shipping costs to you or the shipping costs for you to return the item to us.
We reserve the right to replace, repair or issue store credit. This return policy is only for items that are returned in original condition.
To return an item:
1. Include a copy of the register receipt, name, address and phone number along with instructions for our return department.
2. Return package via USPS (insured), Fed Ex, or UPS to our mailing address:
ALLIED SURPLUS
Attn: Returns
4228 W. Northern Ave
Phoenix, AZ 85051
3. Place a new order online. We will apply credit toward your new order and ship to you once your returned item is received in its original condition.
If you need further assistance, please contact our customer service department at:
1-888-864-9105.
Shipping Policy
Except for custom and special order items, most items will be shipped within 3 - 5 business days. We will notify you by email if an item is out-of-stock. Orders are shipped Monday through Friday. Time in transit varies by the location of shipping address, but is generally 2 to 5 business days. If you need your order in a hurry, please call 1-888-864-9105.
Orders to Alaska, Hawaii, NPO's, and APO's ship via USPS or UPS and will be charged any additional shipping costs imposed by the USPS or UPS. Check the Ship To address on your Order Confirmation - if you fail to put the correct information i.e. Suite, Apartment, Zip Code, Business Name and we incur additional charges from UPS or the package is undeliverable due to incorrect addresses, the charges will be passed on to the customer.
